Support

A real person reads every message. There is no ticket system and no chatbot.

ProveAwake is in development and not yet available on the App Store or Google Play. If you are writing about a build you are testing, say which platform and version you are on.

What to include

Alarm problems are usually about timing and device state, so these details save a round trip:

• Your device and OS version, for example “iPhone 15, iOS 26.1” or “Pixel 8, Android 16”.
• What the alarm was set to do — which Wake Signals and which Awake Check.
• What actually happened, and roughly when.
• Whether the phone was locked, face down, charging, or in a Focus or Do Not Disturb mode.

If an alarm behaved unexpectedly, open the Wake Record for that morning. It shows whether the alarm activated, whether a response was detected, whether it escalated and whether Override was used — which is usually enough to tell what went wrong.

Common questions

The alarm did not wake me.

Run a Readiness Check on the Wake Plan you are using. It fires every enabled signal on your actual device so you can confirm each one works before relying on it. A signal that cannot work in your setup — a flash alert through a covered phone, for example — is better found in daylight than at 6am.

Also check that the app has the alarm and notification permissions it asked for. ProveAwake tells you when a signal is unavailable rather than failing silently, but a permission revoked later can still catch you out.

I cannot complete the Awake Check to stop the alarm.

Every Wake Plan carries a Backup Awake Check, and the app falls back to it automatically when the primary check is unavailable or inconclusive. If you still cannot complete either, Override ends the alarm with a deliberate hold. It is recorded in your Wake Record, but it is always available — being trapped by your own alarm is not an acceptable outcome.

Does it work without sound?

Yes. Sound is optional and is one signal among several. Vibration and full-screen visual alerts work independently of it, and there is no separate mode to enable — you choose your combination of signals the same way everyone does.

Do I have to use the camera?

No. The camera is used only for the QR Wake Point check, and only if you choose it. ProveAwake is fully usable without granting camera permission, and refusing it never leaves you unable to turn off an alarm.

I paid but do not have ProveAwake Plus.

Use Restore purchases in Settings. Entitlement is always re-derived from the App Store or Google Play rather than from anything the app wrote down, so a restore is usually enough. If it is not, contact us with the store you bought from and the approximate date, and we will look into it.

What happens if my subscription lapses?

A plan built under Plus degrades rather than breaks. Advanced vibration patterns fall back to a standard pulse and escalation timing returns to the default, but the alarm still fires and still has a check you can complete. The change is applied when you open the plan editor as well as at wake time, so you see it in daylight.

How do I delete my data?

Delete the app. Your alarms, Wake Plans, Wake Points and Wake Records are stored only on your phone, so removing the app removes all of it — we hold no copy. For the purchase record held by the stores and RevenueCat, contact us and we will pass the request on. See the privacy policy for the full detail.

Accessibility

Accessibility is the default in ProveAwake rather than a mode, and that includes how we handle support. If email is not workable for you, say so in any form you can and we will find another way. If something in the app is unusable with VoiceOver, TalkBack, switch control or reduced motion, we want to hear about it specifically — that is a defect, not a feature request.